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14 Day Exchange / Refund Guarantee
14 Day Exchange / Refund Guarantee
All designer jewellers and jewellery brands represented on Jewellery Ireland have contractually agreed to an exclusive 14 day refund or exchange on all purchases regardless of value – no strings attached.
In the event that you are not satisfied with your jewellery purchase for whatever reason, providing you notify the designer jeweller or jewellery web shop direct in writing (by hard copy, fax or email) within 7 days of receipt of delivery and return the goods undamaged (in new condition) within a further 7 days from date of notification, you are entitled to an exchange or full refund. You will be required to return the goods by registered delivery so that the jeweller can track the returned goods at any time. The cost of return is the responsibility of the customer.
Damaged or spoiled goods will not be accepted under the refund or exchange program. Refunds are made in full through PayPal and are only paid when goods have been received in satisfactory condition.